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 <title>DS8 Manage Service Desk and Incidents</title>
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 <title>List of open source service desk tools</title>
 <link>http://www.ops4less.com/node/215</link>
 <description>&lt;p&gt;An extensive list of open source tools here.   Most look -pretty light but a thorough evaluation has not been done: &lt;/p&gt;
&lt;p&gt;&lt;a href=&quot;http://www.ops4less.com/node/215&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <comments>http://www.ops4less.com/node/215#comments</comments>
 <category domain="http://www.ops4less.com/taxonomy/term/53">DS8 Manage Service Desk and Incidents</category>
 <category domain="http://www.ops4less.com/taxonomy/term/27">low cost</category>
 <category domain="http://www.ops4less.com/taxonomy/term/13">Technology</category>
 <pubDate>Mon, 15 Nov 2010 17:14:22 -0700</pubDate>
 <dc:creator>rob</dc:creator>
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 <title>SpiceWorks</title>
 <link>http://www.ops4less.com/node/205</link>
 <description>&lt;p&gt;Spiceworks Lets You...&lt;/p&gt;
&lt;p&gt;    * Inventory Your Network &amp;amp; PCs&lt;br /&gt;
    * Monitor &amp;amp; Manage Your Network&lt;br /&gt;
    * Manage Your IT Assets&lt;br /&gt;
    * Manage Changes &amp;amp; Configurations&lt;br /&gt;
    * Map Your NetworkBETA&lt;/p&gt;
&lt;p&gt;&lt;a href=&quot;http://www.ops4less.com/node/205&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <comments>http://www.ops4less.com/node/205#comments</comments>
 <category domain="http://www.ops4less.com/taxonomy/term/44">AI6 Manage Changes</category>
 <category domain="http://www.ops4less.com/taxonomy/term/58">DS13 Manage Operations</category>
 <category domain="http://www.ops4less.com/taxonomy/term/53">DS8 Manage Service Desk and Incidents</category>
 <category domain="http://www.ops4less.com/taxonomy/term/54">DS9 Manage the Configuration</category>
 <category domain="http://www.ops4less.com/taxonomy/term/27">low cost</category>
 <category domain="http://www.ops4less.com/taxonomy/term/59">ME1 Monitor and Evaluate IT Performance</category>
 <category domain="http://www.ops4less.com/taxonomy/term/13">Technology</category>
 <pubDate>Wed, 11 Nov 2009 18:40:28 -0700</pubDate>
 <dc:creator>rob</dc:creator>
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 <title>OTRS::ITSM</title>
 <link>http://www.ops4less.com/node/195</link>
 <description>&lt;p&gt;OTRS::ITSM is worldwide the first open source ITIL® compliant IT service management (ITSM) solution on the market.&lt;/p&gt;
&lt;p&gt;&lt;a href=&quot;http://www.ops4less.com/node/195&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <comments>http://www.ops4less.com/node/195#comments</comments>
 <category domain="http://www.ops4less.com/taxonomy/term/55">DS10 Manage Problems</category>
 <category domain="http://www.ops4less.com/taxonomy/term/53">DS8 Manage Service Desk and Incidents</category>
 <category domain="http://www.ops4less.com/taxonomy/term/54">DS9 Manage the Configuration</category>
 <category domain="http://www.ops4less.com/taxonomy/term/27">low cost</category>
 <category domain="http://www.ops4less.com/taxonomy/term/13">Technology</category>
 <pubDate>Sun, 20 Sep 2009 02:21:51 -0600</pubDate>
 <dc:creator>rob</dc:creator>
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 <title>Beetil</title>
 <link>http://www.ops4less.com/node/163</link>
 <description>&lt;p&gt;incident, problem, change and release management&lt;/p&gt;
&lt;p&gt;Just sign up and start using. No downloads required&lt;/p&gt;
&lt;p&gt;&lt;a href=&quot;http://www.beetil.com/&quot; title=&quot;http://www.beetil.com/&quot;&gt;http://www.beetil.com/&lt;/a&gt;&lt;/p&gt;
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 <comments>http://www.ops4less.com/node/163#comments</comments>
 <category domain="http://www.ops4less.com/taxonomy/term/44">AI6 Manage Changes</category>
 <category domain="http://www.ops4less.com/taxonomy/term/55">DS10 Manage Problems</category>
 <category domain="http://www.ops4less.com/taxonomy/term/53">DS8 Manage Service Desk and Incidents</category>
 <category domain="http://www.ops4less.com/taxonomy/term/54">DS9 Manage the Configuration</category>
 <category domain="http://www.ops4less.com/taxonomy/term/28">SaaS</category>
 <category domain="http://www.ops4less.com/taxonomy/term/13">Technology</category>
 <category domain="http://www.ops4less.com/taxonomy/term/15">Services</category>
 <pubDate>Wed, 13 May 2009 19:05:12 -0600</pubDate>
 <dc:creator>rob</dc:creator>
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 <title>Service-now.com</title>
 <link>http://www.ops4less.com/node/162</link>
 <description>&lt;p&gt;suite of IT service management software offered On Demand as a service via the Internet.&lt;/p&gt;
&lt;p&gt;&lt;a href=&quot;http://www.ops4less.com/node/162&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <comments>http://www.ops4less.com/node/162#comments</comments>
 <category domain="http://www.ops4less.com/taxonomy/term/44">AI6 Manage Changes</category>
 <category domain="http://www.ops4less.com/taxonomy/term/46">DS1 Define and Manage Service Levels</category>
 <category domain="http://www.ops4less.com/taxonomy/term/55">DS10 Manage Problems</category>
 <category domain="http://www.ops4less.com/taxonomy/term/53">DS8 Manage Service Desk and Incidents</category>
 <category domain="http://www.ops4less.com/taxonomy/term/54">DS9 Manage the Configuration</category>
 <category domain="http://www.ops4less.com/taxonomy/term/28">SaaS</category>
 <category domain="http://www.ops4less.com/taxonomy/term/13">Technology</category>
 <category domain="http://www.ops4less.com/taxonomy/term/15">Services</category>
 <pubDate>Wed, 13 May 2009 18:59:07 -0600</pubDate>
 <dc:creator>rob</dc:creator>
 <guid isPermaLink="false">162 at http://www.ops4less.com</guid>
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