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paid KPIs can unexpectedly distort behaviour

Be careful of the way paid KPIs can unexpectedly distort behaviour: make sure you are paying for what you want (they won't do the wrong thing) and all of what you want (they won't neglect some right things).

The Standish rule for projects

The Standish Group have been performing Primary Research (surverys) of I.T. in the USA since 1994. They've accumulated a large amount of data and 50,000 project case studies.

Their "Recipe for Success" (for I.T. projects) is simple:

ITIL process re-engineering

Whether ITIL actually saves money is open to debate. But a carefully controlled ITIL project just might.

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