http://www.ops4less.com/taxonomy/term/12 The taxonomy view en http://www.ops4less.com/node/116 <p>Keep a close eye on your incident counts. Work your trends largest to smallest using problem management techniques to find root causes, and introduce corrective action.</p> <p><a href="http://www.ops4less.com/node/116">read more</a></p> http://www.ops4less.com/node/116#comments Improvement Sun, 26 Apr 2009 09:14:55 -0600 chezsmithy 116 at http://www.ops4less.com http://www.ops4less.com/node/5 <p>Whether ITIL actually saves money is open to debate. But a carefully controlled ITIL project just might.</p> <p><a href="http://www.ops4less.com/node/5">read more</a></p> http://www.ops4less.com/node/5#comments Process Improvement Sun, 01 Jul 2007 16:59:34 -0600 rob 5 at http://www.ops4less.com