The Ops4Less model of IT Operations cost control:
P A I D ™
Get the right people, get the people right
Do the right things, do things right
Spend to save money, save money on spending
Manage the business, the business of managing money
"An engineer does for a dollar what any fool can do for 10" ITILopia
Keep a close eye on your incident counts. Work your trends largest to smallest using problem management techniques to find root causes, and introduce corrective action.
Whether ITIL actually saves money is open to debate. But a carefully controlled ITIL project just might.
Also out now, a new book The IT Skeptic Looks at CMDB
Available as a digital download for $7.95 or a book for $9.95+p&p