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Software-as-a-Service

Previously known as Application Service Provider or ASP.
SaaS is looking strong in some areas of IT and offers real savings. In other areas it is less appropriate.

Service Desk

SaaS works well and a number of offerings are available

Service Level reporting

SaaS works well and a number of offerings are available

Service Level Management

Are we seeing any full SLM tools yet? Catalogue, SLAs, SL threshold monitoring...

CRM

SaaS works well and a number of offerings are available

CMDB

An unexpected area where SaaS tools have potential

Availability

Integration and access issues mean SaaS works well only in smaller simpler environments

Financial and Asset Management

SaaS works well and a number of offerings are available

Project Management

SaaS works well and a number of offerings are available

We have a directory of SaaS and Cloud tools here.

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