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Consolidate service desks

An organisation only needs one service desk.

Look at consolidating service desks across geaographies, business units and departments. One good service desk can handle

  • customer complaints
  • staff HR requests such as leave or changes of banking
  • building services
  • as well as IT

You gain efficiencies in head-count.

You can reduce to only one Service Desk software product, and reduce the number of seats.

Of course if the IT Service Desk's credibility is in shreds then this is hard to sell. You may have to walk before you can run.

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