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Measurement can be as effective as chargeback

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Arranging chargeback of IT resource usage to the business can be a complex and expensive exercise. If the objective is to restrain excessive usage then publishing measurements can be as effective with less investment.


Not surprisingly when people are being billed they want to see accuracy and detail, but if IT is just publishing metrics on usage then the audience is less demanding.

Try publishing a page on the intranet that shows overall usage by business unit or department of the resouces that are causing you concern, e.g.:

  • lost laptops and drowned cellphones
  • number of incidents that are user errors (training needed)
  • email traffic
  • email folder size
  • overall disk storage
  • percentage disk storage categorised as media files

If that doesn't provoke a change, start presenting the report at the regular meeting of BU heads.

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