Ops4Less cut the cost of IT operations

Don't overdo ITIL CMDB

CMDB projects can be an unnecessary diversion of funds and energy for low advantage or reward.

Look at the stats: the majority of ITIL sites have not done Configuration Management and don't have a CMDB.

Refer to the General Motors presentation given at the itSMF USA 06 National Conference [sorry can't find a link]. They have:
7000 Servers
20,000 Engineering Workstations
140,000 PCs
2500 WAN Links
12500 LAN Switches
8200 Changes per month
17+ Service Providers
15+ Major HW providers
50+ Major SW Providers
located in a global environment.
They don't have a CMDB.

A CMDB may be useful but it is often not a good use of funds (low ROI) and even when it is good it is often not the BEST use of funds (low priority, low competitive value)

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