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Service-now.com

suite of IT service management software offered On Demand as a service via the Internet.

These applications are licensed on a subscription basis and may be deployed in a fully hosted fashion or implemented on premise, on the customer’s infrastructure.
Incident Management

initial creation through prioritization, categorization, assignment, escalation and resolution. Incidents can be created manually by the Service Desk staff receiving reported issues or automatically via email, web submissions or through events monitored by third party systems management solutions.

Problem Management

created independently or directly from an Incident and multiple incidents can be attributed to one problem. As with Incident Management, problems can be categorized, assigned and managed via SLAs. When the Problem is closed, workflow drives the closure and subsequent notification of all associated Incidents.

Change Management

standardized methods and procedures are used for the efficient and prompt handling of all changes. This allows the IT organization to control the flow of changes and minimize the impact of change-related incidents upon service quality, consequently improving the day-to-day operations of the IT organization.

Release Management
planning, building, approving, and deploying releases of hardware and/or software.

http://www.service-now.com

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