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Move to a service-based approach versus an IT infrastructure approach

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This will align IT with the business and ensure service delivery is performed at maximum effeciency.

Without a service-based approach, it is very hard to determine what the true costs are, how applications relate to the business and which assets are required to deliver and support a service. This critical step cannot be overlooked when cutting costs or you may run into unneccessary IT assets, overlapping or neglected applications, ineffecient monitoring, misused personnel and even more wasted efforts.

Mark Lynd http://www.technologysnapshots.com/2009/04/want-to-cut-hundreds-of-thous...

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