Ops4Less cut the cost of IT operations

Don't overdo ITIL CMDB

CMDB projects can be an unnecessary diversion of funds and energy for low advantage or reward.

paid KPIs can unexpectedly distort behaviour

Be careful of the way paid KPIs can unexpectedly distort behaviour: make sure you are paying for what you want (they won't do the wrong thing) and all of what you want (they won't neglect some right things).

There is still no better model for change than Kotter's

John Kotter says that the change process takes time and goes through several different phases in a successful change effort and that a mistake made during any phase of the change effort can have a negative impact on the organization. Kotter outlines an eight step process with suggestions to help organizations transform.

Act on the results of evaluation

All evaluation is pointless if you do not act on the results.

Try to "bottle" success

Study successful people in your organisation. Try to capture what they have and share it around.

efficiency and effectiveness

Always remember that costs can be cut in two ways: by concentrating on efficiency or effectiveness. We often spend too much time on the former, and sometimes even reduce the latter.


Of the four aspects of the P A I D model, People are the most difficult. Irrational, unpredictable and fussy, people take care and hard work to get maximum efficiency and effectiveness for the business.

Recruit the right people: 3

For too long, IT has allowed anybody to have a go. Professional certification is coming to IT.

Recruit the right people: 2

Too many employers are slack on checking references.

Recruit the right people 1

The number one rule for selecting the right people: find out what they did before.

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